Privacy Policy
INTRODUCTION
This Privacy Policy applies to visitors to the website https://www.kibid.rs; visitors to the website http://www.kibidshop.rs (hereinafter referred to as: website) and users of the web application "Nutricia for professionals" (hereinafter referred to as: web application), owned by the company KIBID DOO.
The operator of personal data of visitors or users is the company KIBID DOO registration number: 06286321, with the head office in Belgrade (Zemun), Autoput za Novi Sad no. 152.
In the limited liability company Kibid d.o.o. we value your privacy a lot, and that is why, as personal data handlers, we have created this Privacy Policy in order to enable you to have a clear and transparent insight into how we process, i.e. collect, use, record and protect your personal data, and what your rights are in regard to the privacy protection.
Persons who process personal data are those persons who are employed at KIBID DOO and persons authorized to process personal information in the name and on behalf of KIBID DOO.
Please read this policy carefully to make sure that we take great care of your data.
INFORMATION WE RECEIVE FROM YOU
KIBID DOO, as a personal data handler, processes the following categories of personal data:
• contact and identification data required to open a user account on the website or web application;
• contact and identification data required for ordering products and their delivery;
• purchase data (purchased products, invoice amount, frequency of purchase) and
• data from the correspondence of the user with the data handler.
The data collected from the user includes: first and last name, e-mail address, phone number; in the case of a web application: the license number, business establishment, address and location of business establishment; and, in the case of online commerce: the place and address of residence.
In addition to the above data, we collect, analyze and process data about the products that our visitors search for and buy, as well as about the pages they visit. We use this data to improve the offer and appearance of our pages, and enable you to use it more easily, make your shopping safer and more comfortable.
When it comes to the web application, it is intended for use by the professional public and is not available to the general public, as well as containing information and advice on the use of products intended for professionals - health workers, it is necessary to register and thus access the content of the applications itself.
All information - starting from the domain name to the data required for registration (name and last name, e-mail address, contact phone number, license number, business establishment, address and place of business establishment) is intended solely for the purpose of using the content of the application.
We will never ask the user for additional information that is not necessary and does not refer to the direct use of the application.
We collect the necessary information through the use of online forms and every time you send us your data by e-mail. The information we receive from you may include your first and last name, phone number and an e-mail address.
The data we collect automatically may include information such as IP address, device type, unique device identification number, browser type, and broad geographic location (e.g, location at the level of the country or the city.). We may also collect information about how your device behaves on our Site, including the pages you have accessed and the links you have clicked.
Kibid d.o.o. uses "cookies" to help you adjust your internet usage to your needs. A cookie is a text file that is placed on your hard drive by a web server. Cookies cannot be used to run a program or deliver a virus to your computer.
Cookies are uniquely assigned to you, and can only be read by the web server in the domain that sent them to you. One of the primary purposes of cookies is to provide convenience that will save you time.
USE OF COLLECTED INFORMATION AND DATA PRIVACY PROTECTION
The company Kibid d.o.o. will use your personal data exclusively for communication with you, in order to give you access to special information or for the purposes of technical administration of the website. Kibid d.o.o. will not hand over or sell the data it possesses to third parties. The employees of the company Kibid DOO and its associates are obliged to respect the confidentiality of your data. We will never misuse your private information in any way.
KIBID DOO is obliged not to transfer or disclose the data it collects on the Internet station and through the web application without the user's consent, except in cases prescribed by the law and in cases where it is necessary for performing legal obligations or public interest.
When it comes to registered users of the application, you should know that we do not use information about domain names, e-mail addresses or any other information that we obtain to identify you personally, but to enable your access to information based on these and other information on the application. In case we ask you for other personal information, we will ask for your additional consent, inform you about the process of collecting the information and how we will use it. The information that you give us or that we obtain through this application, we do not have the right to share further, nor to use it for any other purpose than to provide unhindered access to the application. In case you change your mind and do not want to continue using the application, we are obliged to delete your data and not use it.
DISCLOSURE OF INFORMATION
The information you give us is stored on our server, and can only be accessed by our authorized employees and associates, and in case of special orders - by state authorities. Also, we may transfer information about the use of our application to third parties, but this will not include information by which you can be identified. Unless required by law, we will not make available or distribute information about you that you provide to us in any way without your prior consent.
LEGAL BASIS OF PERSONAL DATA PROCESSING
The legal basis for using personal data is provided in Article 12 of the Personal Data Protection Act of the Republic of Serbia and Article 6 of the EU General Data Protection Directive (GDPR).
Personal data is primarily processed based on the consent of the user.
By using the services, the user confirms that he is previously familiar with and agrees with the Rulebook prescribed here, which was accessible, readable and understandable.
It is noted that processing may be necessary in order to achieve the legitimate interests of KIBID DOO (better understanding of users and user experience; business protection and support for users; testing and development of new services or improvement of existing ones; identifying and protecting users and the website and web application from illegal activities) unless these interests prevail by the interests or fundamental rights and freedoms of the user that require the protection of personal data.
KIBID DOO does not collect or use personal data of minors.
DATA SECURITY
KIBID DOO implements appropriate technical, physical and organizational security measures to protect personal data from accidental or illegal destruction or accidental loss, alteration, unauthorized disclosure (including remote access) or access and from all other forms of illegal processing, including unnecessary collection or further processing. These measures ensure a level of security that corresponds to the risk of data jeioaprdising taking into account the situation, implementation costs and the nature, scope, context and purpose of personal data processing.
Despite all taken measures, the possibility of a personal data security breach is not excluded. In the event of a breach of personal data security, KIBID DOO, in accordance with the law, undertakes adequate remedial measures and elimination of harmful consequences in a timely manner and delivers to the user and competent authorities all significant information that may be required related to the breach of personal data security.
RIGHTS OF THE USER
- The right to transparent, truthful and timely information regarding the processing of personal data;
- The right to request from KIBID DOO information on whether his personal data is being processed;
- The right to have inaccurate personal data about him corrected or supplemented;
- The right to delete his personal data;
- The right to revoke consent to the processing of personal data;
- The right to receive the collected personal data in a structured, commonly used and electronically readable form, which includes the smooth transfer of the given data to another operator;
- The right to submit an objection to KIBID DOO at any time to the processing of his personal data when the processing is necessary in order to achieve the legitimate interests of KIBID DOO, as well as in the case when personal data is processed for the purposes of direct advertising;
- The right to submit a complaint to the Commissioner for Information of Public Importance and Protection of Personal Data regarding the actions of KIBID DOO regarding the processing of personal data;
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
The personal data of the user will never be processed more than necessary. Personal data will be processed until consent is revoked, except in situations where there is another basis for processing.
CHANGES TO THE PRIVACY POLICY
KIBID DOO reserves the right to modify this Privacy Policy if necessary. Any possible changes to this Privacy Policy will take effect at the moment of publication, so please check this Privacy Policy whenever you find it appropriate.
APPLICABLE LAW AND JURISDICTION
The material law that applies to the processing of personal data of the user, and with reference to the processing by the Operator, is the law of the Republic of Serbia on the protection of personal data ("Official Gazette of RS", No. 87/2018).
For administrative and judicial proceedings, the local competent authorities and competent courts of the Republic of Serbia are in accordance with the positive legislation of the Republic of Serbia.
CONTACT
The user can obtain all information regarding this Privacy Policy by sending an e-mail message to the address info@kibid.rs
